Source: (Hax & Wilde II 2003)


 


 


 


 


 


 


 


14.2   Appendix B: Balance Score Card Dimension of Proton

 


Balance Scorecard Framework


Shareholder Look


Operational Effectiveness


Organizational Learning


Customer targeting


Proton


·       Volume, revenue, gross margin by technology segment and market segment


·       Revenue and turnover by geographical segment (Asia, Europe, Middle East, Africa and Pacific)


·       Revenue and turnover by business domain such as capital, industrial and government.


·      Wholly-owned subsidiary Lotus Engineering UK – leading automotive engineering consultancy company


·      Application of Information Technology in the R&D and auto development


·      % of sales from new technology and models;


·      Training as a % of sales;


 


·     Customer market share by tier


·     Profitability by customer tier


·     Customer satisfaction by tier


Strategic and Integrated Partner companies


·       Volume, revenue, turnover, gross margin by individual client


·       Year over year sales and turnovers growth by individual clients;


·       Return on business relationship investment


·      Cost to serve clients;


 


·      Number of clients on each country and partner;


·      Return on investment on collaboration tools per selected clients;


·      Return on % revenue on the center of excellence establishment


·     Customer satisfaction;


·     Joint revenue and turnover from complementor relationship


·     Relationship


Body Shopper


·       Volume, revenue, turnover, gross margin by individual clients;


·       Return on investment per head;


·       % revenue and sales from new clients


·      Time needed in order to complete the transaction from start to finish per model or project;


·      Idle time of engineering;


·      Return on investment on collaboration;


·      % of revenue, volume, earnings by different channels:


o  Referral by clients;


o  Direct selling;


o  Cross selling


·     Cost of training per project


·      Cost of the collaboration tool in order to facilitate transfer of knowledge


·     Cost to serve clients per channel;


·     Customer satisfaction on the models, relationship and cost of products.


 


Adopted from: (Core.org n.d.)




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