End User Adoption of ERP Systems: Investigation of Four Beliefs

End User Adoption of ERP Systems: Investigation of Four Beliefs

 

The paper studies the impact of the end users’ beliefs about ERP on its adoption. The researchers examined four end user beliefs – perceive usefulness, ease of use, expected capability and expected value.

            ERP or enterprise resource planning is starting to be widely-used by organizations around the world. However, there is a growing concern about the high rates of failure in the implementation of ERP systems. One of the most cited reasons for this is the low rate of acceptance among the end users of the ERP systems. The researchers investigated on the impact of the beliefs of the end users on the success of institutionalizing ERP systems. The researcher conducted the research in developing country, namely Saudi Arabia. In order to measure the acceptance of the end-users of ERP systems, the researchers used technology Acceptance Model (TAM). The original TAM used by previous researchers measured perceived usefulness and perceived ease of use. The researchers designed a TAM that included two more constructs – expected capability and expected value. A field survey as employed to test the research hypotheses. The survey was administered online by the use emails, which were sent to the personnel of the participating department. There were a total of 58 responses. The results show that both perceived expected value and perceived ease of use are strong predictors of attitudes towards ERP acceptance. This implies that organizations should enhance the users’ belief structure by emphasizing the value of the ERP system for both the end users and the organization itself.

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