WOOLWORTHS LIMITED CURRENT TRENDS AND ISSUES
Woolworths limited comprises of 3000 Supermarkets that offers a guaranteed quality services to every customers that enters in their store premises, therefore they need quality individuals to take care of their customers and the products they are offering. Woolworths limited has done a good recruitment process of hiring multi cultural and diversified rooster of employees all over Australia to work on their company. They employed more than 150,000 workers inside their store premises.
This company has focus on partially disabled individual as a worker they do not discriminate such disability to perform well; in fact they have trained them to become a part of their labor force which is more disciplined and hard working. They are able to comply with customers demand in spite of their conditions. On the other hand they are given an equal opportunity treatment that they deserved. In many years these employees has been an asset in their company. Hiring those people has been their corporate responsibility.
This multi cultural diversity of employees has somehow manages to develop a healthy atmosphere of respect and individual recognition and balance at work. Through this we can say that their people are their best assets. Human Resource Management has been very successful in managing and recruiting their employees.
Human Resource Management response is to come up and answer the public some necessary issues pertaining to the current situations they are encountering. They have come up with additional benefits for regular employees for the year 2011 till 2012, and they are pleased to offer a Share Purchase Plan (SPP) this project aims to give the employees an opportunity to become Woolworths Limited Stockholder to share the entire performance of the company. This means that they are given an opportunity to acquire ownership interest to the company. All regular employees are eligible to purchase such plan as long as they are of legal age and the maximum shares they can purchase are 1000 each. Thus purchase of such plan is not mandatory but to the employees discretion. Such purchase is personal and non transferable for at least three consecutive years until they are employed.
This plan has been fully explained by Woolworths Limited to each and every employee who is interested to purchase such plan including consideration why they have to buy such plan, their opportunities and privileges and the risk involved. All in all this has been good news for regular employees.
Woolworth limited currently selects FIS prepaid card to become its prepaid provider for payment processing including purchases of customers and other transaction can be electronically processed using such technology. They have been using such technologies during the past years but this with FIS prepaid card. They have chosen such innovative and inexpensive way to deliver much quality services to all its customers throughout the country this selection makes it easier for the company to distinguish regular customers and employees. Currently FIS is processing about 250,000 card customers for Woolworth Limited. Employees can be easily trained to handle such technology easily and effectively and customer will experience fast and more convenient ways to shop in their stores or online.
Woolworths Limited Implements Workforce Optimization Software to deliver superior quality services to its customers in all its business undertakings, this software will provide all the information the company needs. This software will monitor the current situation from internal and external forces as well as analyze and protect customer’s privacy information. This will monitor and leverage employees and management efficiency and will unify the solution of the problems that may occur. And much more this will schedule employees on their work position and will record the call of customers accurately on real time. The software can manage employee’s interaction to customers and maximize employee’s performance. And improve the overall performance and day to day operation of the stores.
Woolworth Limited is doing their share to protect and held employees concern on the right track they are highly on the top of their priorities next to customers. This implicates a very strong foundation for employee’s strength and development that Woolworth Limited has been given. Employees must learn to take advantage of the technology and benefits they are receiving. And in return they must learn to give back to the company their part the quality service to customers they deserved. Human Resource Management and Staff have created such plans so that Employees can have a very comfortable and efficient working condition all throughout.
Woolworth Limited has plans of acquisitions from group of real estate assets on every part of Australia. This acquisition is reserved for expansion of new stores all over the country. This goes to show that employees can expect much more benefits from Woolworth Limited for the years to come.
Credit:ivythesis.typepad.com
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