Research Topics: Best Human Resource Practices

FEDEX BEST HUMAN RESOURCE MANAGEMENT PRACTICES CASE STUDY

FEDEX BEST HUMAN RESOURCE MANAGEMENT PRACTICES         FedEx Corporation and its subsidiary FedEx Express, FedEx Ground, FedEx Freight etc. is one of the best if not the best logistic cargo and parcel service companies that is originally based in the United States in Memphis Tennessee. This company was incorporated in 1971 and began its first operation in 1973 which was founded by Frederick W. Smith and within just a few years of operation they have become the premier service company in cargo delivery and shipping industry around the world. They have included the best of offers garnering a consistent awards and recognition because of their high technology and superior on time delivery services to their customers.       This company has so much more to offer, more than to their customers but also to their employees according to “Fortune Magazine” FedEx is one of the best companies to work for that they are ranked 97th overall. This company is probably the friendliest company in the world. All this has become possible because of their Human Resource Management best practices in order to improve the quality of work that delivers a superb quality and sophisticated innovation that benchmark the company. From January 11, 2005 to 2011 seven straight years have shown how good the company has been to their employees that they belong to the top 100 of the best companies of the world. These consecutive awards brought them to the elite class “Hall of Fame” that there are only 21 companies have been given this kind of awards.         One of their best HRM practices was developed by their founder and CEO Frederick W. Smith in 1973 that he has developed a system called People Service Profit (PSP). This practices is simply taking good care of their employees by giving the best benefits and salary packages that they deserved so that it return they themselves will provide the most efficient services to their customers that in itself is a success to the company. This simple system has been carried on up until today that result in numerous citations and recognitions from various award giving bodies around the world.       Another challenging and accommodating practice in their Human Resource Management function is the Survey Feedback Action (SAF) Program. This practice is simply an interview and employees recommendation in management to help them to make decision in promoting employees if they are qualified. Employees are welcome to vote and participate in their discussion or online survey in order to create a data of employee’s recommendation. They have also encouraged employees in non managerial position to take their participation in higher level so that they can be included in Leadership Evaluation and Awareness Program (LEAP) that started in 1988.       The Employees Communication Program (ECP) has also been implemented to ensure a fair treatment and open door policy in order to resolve employees needs and voice out their grievances and ideas that can largely help the growth and eliminate conflicts in the company. The Job Change Applicant Tracking System (JCATS) has been made available so that there will be an online posting of available job to make it easier for the HMR to gather qualified applicants collectively within their system. Through these practices FedEx has become one of the world’s most successful and most admired Human Resource Management groups that can easily manage, control and support their employees effectively making them highly productive in the workplace.         The company’s HRM function and basic principles to their success is simple, “the employees should be satisfied in what they do and how they work”. Employee’s retention is another challenge to most companies that if most of them do not like their job, they simply left the company but in FedEx employee’s loyalty is high and employees turnover is low. Over the years they have maintained this kind of condition in their company that they hardly have any employees problem and difficulty because they have already presume their problem and they seem to have a ready solution if problem may occur giving employee and employer the best of both world.       At present FedEx carried about 290,000 team members around the world that has made a global contribution of the company to deliver the best services and expertise to their customers and they are proud to carry their duty and responsibility in order to maintain satisfaction that has become their identity in the eyes of the world. FedEx Human Resource Management group has also assured that they have employed the best people inside and outside of their operation to respond to the growing needs and to extend their services. This has been included in the slogan “FedEx We Live To Deliver”.       (http://about.van.fedex.com/our_company/company_information/fedex_history/awards)                 Credit:ivythesis.typepad.com

FEDEX BEST HUMAN RESOURCE MANAGEMENT PRACTICES CASE STUDY

FEDEX BEST HUMAN RESOURCE MANAGEMENT PRACTICES FedEx Corporation and its subsidiary FedEx Express, FedEx Ground, FedEx Freig...