Research Topics: Human Resource Training

Induction Training Programme And Its Effects On Employee Performance In An Organization

INDUCTION TRAINING PROGRAM AND ITS EFFECT ON EMPLOYEE PERFORMANCE IN AN ORGANIZATION       Induction training is probably one of the most important parts of training in an employee’s life. This is usually done as an initial preparation training for new employees before they are deployed to their job proper, most companies do conduct induction training depending on the new employee’s position and their objective is not just simply to orient them but to help them familiarize in their job with the goal and objectives of the company, meet their co-employees to create ties, socialization and teamwork. In a deeper perspective there are companies who must need to conduct a thorough training program for new employees in order to protect their privacy, boost their moral or in order to deliver expected output coming from new employees.       There are also companies that needs to orient them in order to meet health and safety measures that is highly needed in their job, these are the companies who handle delicate products and services that they need as much as possible zero errors for their employees or it will cause a tremendous harm to their customers and to their people like hospitals, nuclear plants and laboratory. Good induction training may not be too short or too long and it should include employee’s duty and responsibility, health and safety procedure, rights and privileges, job function, standard operation procedures and many other important factors that can affect the organization performance.       Usually the immediate Supervisor will be the one to handle the training and the employees are expected to enhance their performance in the latter time after the training. Employees should take advantage of the opportunity of the training for their own benefit because this part will make or break their performance since most companies do not have much time to repeat such training. A good training program should be highly appreciated for them to grow. Induction training saves time and money on the part of the company and new employees. After the training the employees should understand their position, their job function, the usual culture of the company, what department they should belong and most of all the goals and objectives of the company and the rules and regulations provided to them in the training. The effects of the training should be usually positive if done in a proper sense.       The impact of the induction program to new employees should be efficiency in employees in their initial performance and their participation, the induction program should create a positive image in their mind and they should be motivated after the training. Team work or immediate cooperation among workers should be sought as much as possible and this are the usual possibilities expected after the training. Most companies do not necessarily expect an immediate familiarization among new employees but what they need to see is their interest to focus on their job is there.       The effect of induction training program in sensitive companies should be reduced risk potentials and productivity as we mention earlier in a delicate organizations like Chemical plants etc. the good induction training program will provide new employees with the proper knowledge to eliminate faulty decision making process while at work. In a manufacturing organization such as factories, plants and others the effect of induction training is also a reduced risk and bad production and elimination of waste materials coming from improper production from employees. In a garment factory the result of induction training from non expert workers really eliminate improper sewing of garment or irregular use of materials that goes into trash while a bad induction training usually causes damages from using materials that is not applicable, therefore the employees should be highly oriented in the work and job responsibility.       In the case of Management induction of new employees they will usually submit to authority and they will know their limitation since it was thoroughly oriented. Sometimes a new employees can also commit mistakes of insubordination, production damages and other errors but usually companies let them commit a valid error from new employees but not to the extent that can create harm to their property and morality or the company will be at risk. In this case the employees may need re training or transfer of department, worst they should be replaced or removed in their position.       In the sales organization the focus of the induction training is familiarization of products and services they need to sell to their customers, the benefits of the products and how to handle or create a rooster of potential clients, deliver a good presentation, the manner of salespeople of how they dress, speak and conduct selling techniques. The induction of most salespeople is usually depending of what they sell but usually briefed and focused. The effect of the training is again usually positive, on my own personal experience the training of most salespeople are continuous and habitual in order for them to demonstrate a really positive image of the company they represent in the eyes of the customers and usually the effects of this training is a good attitude, good communication skills, personality development that they will boost their moral as a sign of acceptance and basically good sales performance coming from new employees.     Credit:ivythesis.typepad.com

Induction Training Programme And Its Effects On Employee Performance In An Organization

INDUCTION TRAINING PROGRAM AND ITS EFFECT ON EMPLOYEE PERFORMANCE IN AN ORGANIZATION Induction training is probably one of the most...

HUMAN RESOURCE TRAINING AND DEVELOPMENT

HUMAN RESOURCE TRAINING AND DEVELOPMENT         Employee’s Training and Development is a part of Human Resource Management (HRM) function and their objective is basically the effectiveness of their people in the workplace because they believe that they are the natural assets of the company and their effectiveness is largely perceived as a success to the company. Employees also need to be highly motivated so they work naturally and be progressive. Company and Human Resource Management may continue to monitor their people to further develop various skills needed for them to perform well like for example the Information and Communication Technology which is constantly changing. Training and Development may prepare employees to learn new things and objectives. They may also need to fill in the gap of the skills needed in the changing phases of business and international trading most basically known as globalized community or simply globalization.       Another primary reason for training and development is to appraise employees about their personality and their standing so that the company can identify potential leaders who can take part in the participation if there is a need for promotion, a highly trained employee’s is easily singled out because of their performance. Training and Development can enhance the employee’s performance to establish their own goal and be successful in the workplace; they have something to look forward to so they can understand their worth and their importance to the company and basically employees may also realize their potential to grow through training and development. The harmonious relationship between employees to employer relationship can also be developed and conflicts between them can also be prevented.       There are also times that employees training are important to prepare them for company’s growth and expansion opportunities. Company will realize that they need to grow by adding new branches or offices that is why training and development of people prepared them as they expand. Training and development may also vary according to the needs of the company but basically it can fall in the following categories; Job satisfaction and increase in production can be expected, the ability to adopt new learning attitude of employees through research and innovation, eliminating various types of problems including employees misconduct, absenteeism, morality and their confidence is uplifted. it can also reduce certain types of future problem and risk.         There are also times that training and development do not come in time or this process is not always effective that may even hinder their growth potentials. For instance pocketbell paging company has trained hundreds of employees in handling customer service during the 1980’s to 1990’s that they have been doing well for a decades and they have continued to develop them to become the best people but they have not considered the changing role of technology that sooner they have been replaced with the cell phone phenomenon. What happened to their business and to their employees? Most of them have gone out because they have not diversified earlier in such business and they have not prepared their employees through changes.       What error they have made is simply the training and development may not be adequate in the present times. The changing phase of economy, politics, society and technology including legal and environmental issues are very important in business these are almost always the best determinants to forecast the future trends. Typewriter, Camera, Computers, landline phone and other businesses are continuously changing that is why businesses and their people also need to change as well as the training and development needed to adopt to such culture and existence. Companies must always be observant to predict such marketing trends.       Training and Development have both benefited the employees for their personal and economic growth as well as the business and their objectives are both met if they have provided the most significant part. This means that employees can individually increased their knowledge that they can use in their life even outside of the company, the skills that they have mastered is a lifelong talent that has been inculcated in their mind they can even decide to harness the advantages they have learned from the company and most importantly employees are open to various opportunities including promotion, increase of salary and wages business opportunities etc.       On the other hand the company themselves can gain the real benefit in training and development through increase in their production output and basically gain more customers and sales through their effort to train their people. Another benefit to the company of training and development of employees is that they can be prepared in the competition just like a good salesman who knows the benefit of their products and services who can present their company to their customers most likely to gain the confidence of many customers and therefore an advantage in their revenue. The image of the company will gain their strength in the eyes of the buying public and most importantly the company will also grow as their employees grow. Credit:ivythesis.typepad.com

HUMAN RESOURCE TRAINING AND DEVELOPMENT

HUMAN RESOURCE TRAINING AND DEVELOPMENT Employee’s Training and Development is a part of Human Resource Management (HRM) funct...

Thesis Statements on HUMAN RESOURCE TRAINING

Thesis Statement HUMAN RESOURCE TRAINING AND DEVELOPMENT IN THE TOURISM SECTOR IN LIBYA               Tourism in Libya is still a new venture but is constantly in progress. Every year, 130,000 travelers visit Libya. The country gets most of the tourists because of its Greek and Roman ruins and Sahara Desert landscapes.             Libya has a number of hotels randomly located in the country, particularly in Tripoli, Libya’s capital. According to a news article, Libya is seeking to develop its tourism sector primarily through attracting increased levels of foreign direct investment or (FDI);  Libya’s government has high hopes in the future, that tourism will become the second largest industry.             Libya is currently increasing its investment to tourism to attract more tourists. One of Libya’s big firms invested 1.2 billion dollars in the construction of tourist’s complexes near the Egyptian border.             In line with this goal, this study would like to contribute on finding ways to improve the tourism industry in Libya by looking into the Human Resource aspect of its tourism.             This study is interested in the Human Resource Training and Development of the tourism sector of Libya. This study will conduct in depth research inside the tourism department to be able to actually observe the training and development programs implemented to its human resource. This study may give out questionnaires to visitors who visits the Tourism Department to be able to gauge their satisfaction on the people who assisted them in the tourism department.             The questionnaires will be standardized in order to get uniform answers. This study will  be beneficial to Libyan government as a whole. Credit:ivythesis.typepad.com

Thesis Statements on HUMAN RESOURCE TRAINING

Thesis Statement HUMAN RESOURCE TRAINING AND DEVELOPMENT IN THE TOURISM SECTOR IN LIBYA Tourism in Libya is still a new ...

WORKFLOW ANALYSIS

Work redesign strategies used <ul style="margin-top: 0in; margin-bottom: 0in" type="disc"> <li class="MsoNormal" style="color: black; text-align: justify; line-height: 200%"> Workflow was mapped and it was discovered that many of the problems arose from a “functional” structure: each specialty function doing work and feeding it into a coding and routing group.</li> <li class="MsoNormal" style="color: black; text-align: justify; line-height: 200%"> The operations were restructured around market/geographic groups.</li> <li class="MsoNormal" style="color: black; text-align: justify; line-height: 200%"> The specific jobs were realigned to comply with the tenets of Job Enrichment with a complete customer focus rather than a functional expertise bent.</li> <li class="MsoNormal" style="color: black; text-align: justify; line-height: 200%"> Measurement was instituted to help focus on service quality and improving productivity.</li> </ul> Factors for change that were successfully addressed ·        Human Resource Development It is a well known fact that human resources play a crucial role towards differentiation and a potent source of competitiveness for any organization or company. Therefore, the organization must constantly invest in human resource development even during periods of recession. However, the determination of the extent to which the organization can invest in terms of human resources development depends on the financial capabilities of the organization (Ulrich, 2004). Finances will also be carefully considered in determining the target for training and development, because it should jive with the basic policies of an organization’s human resource development strategy.   Factors which deserve more attention ·        Financial Stability Financial stability is crucial especially in the pursuit of research and development activities. In any industry, it is important to remain updated with the latest technological developments to be able to stay competitive in the market. A different change management practice The aftermath of most resistance to change cases among organizations and companies often leads to the implementation of a somewhat autocratic type of leadership and management. Because of the adjustments that the newly combined workforce would have to endure, it is not surprising that at first the new management would hold so much power and decision-making authority.  The management would have the tendency to seldom consult its employees especially in making crucial decisions. As a precautionary measure, the change management would include having a perfectionist type of management to make sure that the new reporting system would remain consistently efficient. The motivation environment is often characterized through the establishment of a new structured set of rewards and punishments (Bartlett et al. 2001). However, as time goes by the workforce and the new management gets to jive with each other. Along with this is the changing of leadership type from autocratic to a democratic type. This way, the participation of all key stakeholders especially the workers will be more encouraged. If they feel something is right or wrong, or if they want to tell something important to the management, they can now be free do so without any worries. Also, a democratic leadership approach allows the management to have a feedback regarding the policies and regulations being implemented. They will immediately know if there is any tension going on between or among the stakeholders involved. Thus, immediate action can be planned and implemented by the management to keep matters from getting worse.     Credit:ivythesis.typepad.com

WORKFLOW ANALYSIS

Work redesign strategies used Workflow was mapped and it was discovered that many of the problems arose from a “functional” struct...

HUMAN RESOURCE MANAGEMENT (HRM) EVALUATION: THE ROLE OF EMPLOYEE TRAINING PROGRAMS TO THE DEVELOPMENT OF SMEs in UK

HUMAN RESOURCE MANAGEMENT (HRM) EVALUATION: THE ROLE OF EMPLOYEE TRAINING PROGRAMS TO THE DEVELOPMENT OF SMEs in UK   RATIONALE   The workplace today is in a state of metamorphosis with contemporary issues such as customer satisfaction, competitive advantage, revenue and expenditures, organisational culture, technological advancement, global markets, diverse customer demands and need for effective workforce with a global mindset penetrating every aspect of the organisation. Effective workforce is crucial as it is the organisation’s primary player in accomplishing goals and delivering service. According to  and  (2004) a firm’s human resource management (HRM) practices and the kind of workforce help attain organisational competitiveness . HRM is the organisational function that enhances creativity, innovation, speed, flexibility, and efficiency of the workforce to transform them into organisational assets. Human resource management is now highly recognised as a strategic lever for the organisation in creating value.   Basically, this paper discusses in detail the research proposal that examines the significant effectiveness of training programs to SMEs in UK. The researcher attempts to identify whether the training programs employed by most SMEs in UK has significant impact to their progress. This includes discussion of its history, the current status of employee training programs, and its relationship to the business development. Specifically, this proposed research explores the perceptions of employee respondents and their view regarding the effectiveness of the said training programs.     This research proposal discusses in detail the background (literature review). Moreover, the objectives of the study and the research questions are presented. Here, vital concepts, questions and assumptions are stated. Finally, the scope and limitation of the study, overview of the methodology used, the significance of the research and definition of terms are discussed.   LITERATURE REVIEW   At the turn of the century, human resources managers will have to face new challenges. The economy and markets are different from those of a decade ago. As paradigms have changed, the characteristics affecting human resources management must also be revised such as organisational structure and functions in order to keep up to pace with relevance, latest trends and strategies. In today’s fast and technological modern world, the challenge that the Information Man faces is time’s nature of putting things in order and in place in the best and most effective way. Life has changed since the invention of the computer which dictated man to deal with things in the most efficient way possible. In the world of big international business industries where transactions and other business operations are governed by law, cultural differences and mutual trust, efficiency counts largely as a common entrepreneurial aim.  and  (1995) state that human resource management is a system that attracts, strengthens, encourages, and maintains employees who are responsible for the   successful functioning and survival of the organisation and its members . The key functions and components of Human Resource Management are manpower planning, recruitment and selection, employee motivation, employee performance evaluation, industrial relations, employee services and employee training, development and education ( 2006).   Principles of Training and Development The training function of human resource management is contemporarily termed as human resource development. It is a systematic effort to facilitate employee acquisition of present and future job-related knowledge, skills, and attitudes or assist them to correct any shortcomings in their performance ( 2002, ).  and  (1998) reports that training and development of people within an organisation refer to the advancement of skills, knowledge, and competencies, and the improved behaviour of people for both their personal and professional interests. This revolves around three areas – individual employee development, career development and performance improvement. Individual employee development follows seven laws: (1) the learning specialist must know the training program, lesson, subject, theories and skills to be taught; (2) the trainee/employee must be interested in the program; (3) the language used in the program must be understood by both learning specialist and trainee; (4) the learning specialist must fully explain the skills and information to be mastered to ensure total understanding; (5) the teaching and learning process must be interesting so that the trainee would be motivated to grasp the important information; (6) the learning process must help the trainee to comprehend new ideas in a manner that can trigger actions based on them; and (7) the results of the individual employee development must be observed in reproduction or application of skills and information that have been transferred to the trainee. Secondly, training and development revolves around the philosophical commitment to the professional advancement of people comprising the organisation through career development. Its key objective is to help employees analyse their abilities and interests to better match personnel needs for growth and development to organisational needs.   Human resource management practitioners must be able to identify the factors in maintaining a successful career development program; incorporate each these factors into the career development program; determine their general responsibilities relative to career development and their specific responsibilities to their employer and the organisation; discover methods for improving harmony between the individual and the organisation in relation to career development; and put into practice career development outcomes to the organisational setting. Finally, training and development must be aimed at performance improvement to help the organisation attain stronger organisational efficiency, greater competitive practices, and enhanced profitability. This can be done through collaborative efforts between top level management, managers, supervisors and employees in goal setting, action planning, implementation, monitoring, taking corrective action, making changes in organisational culture, technology and management styles, and continuous learning .       Performance Evaluation   HRM also facilitates the performance evaluation of staff in order for the organisation to take account of its manpower and assess its contributions to organisational goals. Specific reasons for conducting performance evaluation are: to strengthen overall organisational performance by improving the individual performance; to identify existing potential which can be utilised to either handle future higher position vacancies or other jobs for a better use of the abilities; and to provide a fair method of relating compensation to performance where there are no numerical criteria. HRM personnel are responsible for the following activities: adapting the evaluation system to the distinct organisational culture and environment; informing higher management of the principles and objectives governing the evaluation system; soliciting the participation and cooperation of appraisers and those to be appraised; assisting the management in setting the objective standards of evaluation which may include the identification of targets for achievement, introduction of self-assessment, and elimination of complexity and duplication; explaining the purposes and uses of the activity to the general staff; organising and establishing the necessary training of managers and supervisors who will conduct actual appraisals; and monitoring the entire undertaking to ensure that it flows accordingly ( 2006). In addition, human resource management is responsible in seeing to it that organisational policies and procedures adhere to labour and social laws.  (1998) claims that the human resource management function upholds employee aspirations in light of societal and labour laws and at times is obliged to intervene when employees run into difficulties personally and   professionally; serves as the organisation’s conscience by verbalising any violations in the organisational values and ethics; and treats people with kindness, respect and affection .  (2002) elaborates that human resource management personnel inform the management on the details of existing employment contracts and emerging trends and how to comply with them; administer the just implementation of wages and salaries; maintain the consistency of employer practices with definite policies; and implement an employee “voice mechanism” for complaints and grievances to reach the management . Furthermore, HRM entails the provision of benefits and services to enhance the general welfare of the employees and maintain their level of performance and productivity. These benefits include sick leave, access to a medical consultant, sick pay, special leave, rehabilitation of injured and disabled staff, financial provision for work-related physical activities such as sports, cafeteria and catering facilities, financial or moral aid for employees during difficult times, pre-retirement courses and first aid trainings ( 2006). Finally, HRM is concerned with employee training, development and education through a career development program and human resource development.  (2006a) states that training, development and education is done for various reasons which include improving performance when performance appraisal indicates it, setting a standard to measure the congruence of the level of improvement with performance improvement, and ensuring the proper administration of the firm’s succession planning that assists employees to be eligible for role changes. Employees undergo training, development and education to augment job satisfaction, employee morale and motivation, enhance the efficiency of organisational processes, attain financial gain, strengthen the employees’ capability to handle new technologies and procedures, encourage innovation and strategies, lessen employee turnover, improve company image, and establish risk management strategies.   OBJECTIVE OF THE STUDY The primary objective of this study is to examine and determine the perception of the employee respondents regarding the effectiveness of training programs in their current SME company. To address this objective, the researcher explores the nature of training and HRM practices: its benefits and advantages to different employees. Apparently, a survey to be conducted to SME employees aimed to determine their perception towards the current training scheme in their respective company/organisation. Furthermore, an interview will be also conducted to know what are their problems and concerns regarding training programs. Finally, this research comes up with pertinent findings, and provides insightful recommendations on training programs in relation to the development of SMEs in UK.   HYPOTHESIS The study would like to test the following null hypothesis: “The level of effectiveness of employee training as part of human resource management of SME managers significantly affects the general efficiency of the organisation.”   RESEARCH QUESTIONS Generally, the purpose of this study is to conduct a study on the quality of training programs of SMEs in UK and identify the perception of the employees to quality training. This study tries to answer the following queries: 1.                  What are the employees’ perceptions regarding the training programs in their respective companies? 2.                  What are the variables that significantly affect the perception of the employees regarding training programs? 3.                  What are the advantages and disadvantages of employing a training program in SMEs in UK? 4.                  Is there any significant difference between the perception of the respondents regarding training programs and company development?   SCOPE AND LIMITATIONS The study intends to investigate the level of effectiveness of the employee training programs in most SMEs in UK. For this study, primary research and secondary research will be used. Primary research will be conducted using anonymous questionnaires that will be sent to selected employees of SMEs in UK. The questionnaires will be used to collect quantitative data and the interviews will be used to provide qualitative insights into the data collected. The data will be analysed and compiled for the correlation of the hypothesis. The data will then be presented by means of graphical representations and illustration and the difference would be highlighted. A negative correlation between the variables would suggest that the hypothesis is null, that is, the level of effectiveness of training programs significantly affects the general efficiency of the organisation.   POSSIBLE CONTENTS OF DISSERTATION The dissertation shall be divided into five chapters in order to provide clarity and coherence on the discussion of the effectives of training programs in most SMEs in UK. The first part of the dissertation will be discussing the problem uncovered by the researcher and provide ample background on the topic. The chapter shall constitute an introduction to the whole dissertation, the hypothesis, and the statement of the problem in order to present the basis of the study. Moreover, the chapter shall also have a discussion on the scope of its study as well as the significance of the study to society in general and specific effects on the management of firms. The second chapter shall be discussing the relevance of the study in the existing literature. It shall provide studies on effective employee training programs, human resource management and performance management. After the presentation of the existing related literature, the researcher shall provide a synthesis of the whole chapter in relation to the study. The third part of the study shall be discussing the methods and procedures used in the study. The chapter shall comprise of the presentation of the utilised techniques for data collection and research methodology. Similarly, it shall also contain a discussion on the used techniques in data analysis as well as the tools used to acquire the said data. The fourth chapter shall be an analysis on the tabulated data. After the said tabulation, the data are statistically treated in order to uncover the relationship of the variable involved in the study. With the said data, the chapter seeks to address the statement of the problem noted in the first chapter. The last chapter shall comprise of three sections, the summary of the findings, the conclusions of the study, and the recommendations. With the three portions, the chapter shall be able to address the verification of the hypothesis stated in the initial chapters of the study.   RESEARCH METHODOLOGY AND TECHNIQUES FOR DATA COLLECTION   Research requires an organised data gathering in order to pinpoint the research philosophies and theories that will be included in the research, the methodology of the research and the instruments of data interpretation. In this study, the Research Process “Onion” will be utilised so that the findings of the study can be thoroughly established. The inner part of the onion describes the methodology portion whereas the outer part discusses the strategies that can be utilised in interpreting the results of the findings. The descriptive research method uses observation and surveys. In this method, it is possible that the study would be cheap and quick. It could also suggest unanticipated hypotheses. Nonetheless, it would be very hard to rule out alternative explanations and especially infer causations. Thus, this study will use the descriptive approach. This descriptive type of research will utilise observations in the study.  To illustrate the descriptive type of research,  (1994) will guide the researcher when he stated: Descriptive method of research is to gather information about the present existing condition.  The purpose of employing this method is to describe the nature of a situation, as it exists at the time of the study and to explore the cause/s of particular phenomena. The researcher opted to use this kind of research considering the desire of the researcher to obtain first hand data from the respondents so as to formulate rational and sound conclusions and recommendations for the study.   The research described in this document is partly based on quantitative research methods. This permits a flexible and iterative approach. During data gathering the choice and design of methods are constantly modified, based on ongoing analysis. This allows investigation of important new issues and questions as they arise, and allows the investigators to drop unproductive areas of research from the original research plan. This study also employs qualitative research method, since this research intends to find and build theories that would explain the relationship of one variable with another variable through qualitative elements in research. These qualitative elements does not have standard measures, rather they are behaviour, attitudes, opinions, and beliefs. Furthermore, as we define the qualitative research it is multimethod in focus, involving an interpretative, naturalistic approach to its subject matter. This means that qualitative researchers study things in their natural settings, attempting to make sense of, or interpret phenomena in terms of the meanings people bring to them. Accordingly, qualitative researchers deploy a wide range of interconnected methods, hoping always to get a better fix on the subject matter at hand. The primary source of data will come from interviews and anonymous questionnaires from employees of SMEs in UK.  The primary data frequently gives the detailed definitions of terms and statistical units used in the study. These are usually broken down into finer classifications. The secondary sources of data will come from published articles from social science journals, theses and related studies on personnel management. Acquiring secondary data are more convenient to use because they are already condensed and organised. Moreover, analysis and interpretation are done more easily.     DEFINITION OF TERMS Job analysis – This is the process of defining the work, activities, tasks, products, services, or processes performed by an employee. Well-defined jobs help the employees to systematise their performance; enhance communication because the employees know what they are supposed to do and can readily share ideas and knowledge; help managers to assess an applicant’s ability to perform the specific tasks of the job; make performance evaluation easier as the definition of tasks would determine what needs to be done and if the employee is able to do it;  establish relative skills levels among the jobs for compensation decisions; serve as the basis for needs analysis in training program development; and assist organisations to identify core functions that must be maintained and the skills required to carry out these functions when confronted with issues of workforce  reduction or expansion (1994, ). Job description – Job description in an outline of the general functions and responsibilities of a specific position. Sometimes job descriptions also include the name of supervisor whom the position should report to, the qualifications required for the job, and salary range. Basically, job descriptions are utilised by the firm to advertise vacant and open positions, determine the appropriate compensation commensurate to the responsibilities of the job, and as a basis for performance evaluations ( 2006b). Job evaluation – Job evaluation is a practical process of breaking down jobs into specific tasks and helping employees to judge the size of a certain job in comparison to others. The process develops the foundation for internal ranking of jobs. The two primary methods of job evaluation are whole job ranking wherein jobs are ranked against each other in their entirety; and awarding points for various areas of the job such as education, training and experience. Job evaluation entails the assessment of jobs, not the people. It is a contributory factor for problem solving as it helps determine duplication of tasks and inconsistencies between jobs and specific functions ( 2005). Performance appraisal – Performance appraisal is the process wherein supervisors evaluate an employee’s performance to identify strengths and areas of improvement. Supervisors look into specific employee actions which may include volunteering for a task or activities that are not formally part of the job; taking extra effort/responsibility; suggesting improvements; displaying initiative; demonstrating functional participation; complying with organisational procedures, policies and rules; advocating organisational objectives; demonstrating loyalty and obedience, civic virtue, and conscientiousness; helping and cooperating with others; using the firm’s resources prudently; and demonstrating flexibility and problem-solving ability ( 2003, ). Performance appraisal provides an opportunity for the employees’ efforts to be recognised and thus improve their motivation. It also offers a chance for supervisors and staff to identify and agree on training needs as well as a basis for managers to assess the effectiveness of the recruitment and hiring strategies. Most importantly, performance appraisal assists employees and supervisors to adopt a new direction for better performance (2006). Job Rotation – It is a management development practice wherein a person is moved through a series of assignments to provide him/her an opportunity to gain exposure to and experience the general operations of the firm as well as allow employees to thoroughly understand organisational processes and encourage greater job satisfaction through varied responsibilities. Job rotation among senior managers is a strategy of succession planning which is the process of developing a pool of people capable of assuming an existing job when necessary. For the lower management, job rotation answers the purposes of promotability or improvement of skills ( 2006). Job Enlargement - Job enlargement is a process of extending the scope of a particular job through additional tasks that call for the same level of responsibilities and skills. It is facilitated to prevent boredom among employees. This strategy opposes the principles of specialisation and the division of labor wherein jobs are broken down into smaller units, each of which is performed repetitively by an employee. Some motivational theories claim that boredom and alienation through the routinary and repetitive performance advanced by division of labor can cause efficiency to weaken. Accordingly, job enlargement aims to motivate employees through additional tasks that do not greatly deviate from their current responsibilities. Some examples are replacement of assembly lines with modular work wherein a worker does not repeat the same step on every product; rather he/she handles numerous tasks on a single product ( 2007;  2006). Job Enrichment - Job enrichment is a job redesign approach that expands individual jobs by adding more tasks and requiring other kinds of skills and competence to handle the additional tasks. The purpose is to fine tune the division of labor within the firm and improve organisational efficiency. Enriched jobs allow employees to realise their personal goals and evoke work behaviour congruent with the objectives of the firm. Job enrichment can correct ineffective work designs, enhance managerial control systems, abolish or lessen the need for labour, and intensify the work process ( 1986, ). Job Satisfaction – Job satisfaction reflects the conscious attitudes toward one’s job. Job satisfaction can be achieved through clear and just organisational policies; supervisors who appreciate employee efforts and outputs as well as guide ineffective performance; appropriate compensation for the job; a corporate culture that allows socialisation, camaraderie, and coordination; pleasant working conditions which include individual work areas, sufficient office supplies, ventilated office, and clean health and sanitary facilities; meaningful tasks; freedom to decide and carry out actions; and reward for loyalty and remarkable performance (, , &  1999).  and  (2004) claim that job satisfaction has been linked to critical organisational outcomes such as employee absenteeism, tardiness, intentions to turnover, actual turnover, job performance, organisational citizenship behaviour, burnout, physical and psychological well being, creativity, productivity, loyalty to company and life satisfaction (). Management Development – Management development recognises the vitality of managers in the survival of the organisation. Thus, a program designed for the continuing education of managers on new management techniques, strategies and approaches is imperative. Contemporary management development programs make use of three approaches: one that focuses on the characteristics, knowledge, and experience of managers and attempts to provide special programs to address their needs; another underscores the improvement of managers as members of a class or a set of classes with overlapping membership; and the last emphasises a specific organisation which results to programs designed to enhance the functioning of a particular organisation, with a given manpower and resources faced with distinct situations and problems ( and  1998, ).   Career Planning – Career planning is a lifelong process of identifying, planning, pursuing and maintaining or changing a career. It entails choosing a specific occupation based on a person’s interests and skills, being employed for the job, developing within the job, changing careers when necessary and finally retiring. This process involves five steps. First, the person has to assess the kinds of interests, values, skills, knowledge, and developmental needs that he possesses and the work environment that he prefers. After these things are determined, the person has to explore all options available to him. These options may range from internships, volunteer works, academic materials, or full time employment. Afterwards, there is a need to identify possible jobs that the person can capably handle, assess the desirability of these jobs, analyse alternatives, and select short term and long term options. The fourth step requires the person to prepare for hiring requirements to the chosen job. Finally, the person has to successfully perform job requirements and learn everything that he can while on the job to maintain development of expertise which may be needed for future career plans and changes ( 2007).       REFERENCES:   Credit:ivythesis.typepad.com

HUMAN RESOURCE MANAGEMENT (HRM) EVALUATION: THE ROLE OF EMPLOYEE TRAINING PROGRAMS TO THE DEVELOPMENT OF SMEs in UK

HUMAN RESOURCE MANAGEMENT (HRM) EVALUATION: THE ROLE OF EMPLOYEE TRAINING PROGRAMS TO THE DEVELOPMENT OF SMEs in UK RATIONALE The ...

HUMAN RESOURCE TRAINING

Training is an attempt to improve employee performance on a currently held job or one related to it. This usually will lead to changes in specific knowledge, skills, attitudes, or behaviors.  These changes can result to long-term productivity. However, it often the case that companies only consider training for new hires. Many feel that training is just a way of introducing to the new hire the culture of the organization. It is also an opportunity to impart with them the lessons that senior employees had that helped them in furthering the growth of the company.  According to  (2003), the qualities of the employees are determined by their development through training and education. In turn, quality employees are factors in defining the long-term stability and profitability of the company. It is a fact that the rigorous hiring process of many companies a ways of ensuring that they will only be hiring the best of the best. However, this is not enough to say that the people they hire will be delivering effective performances.  It might be true that they can see potential in those people and that is why they hired them. Nevertheless, these potentials cannot be put into use unless they are accordant with the company’s visions. This is the reason why training must take place.  Training of employees’ pertains to giving the employees the basic knowledge necessary for them to be able to perform their tasks. In addition, employee training will also enhance the inherent capacity of the employees. Development needs to be dealt with continuously enhancing employees’ abilities through training to match the changes in the business industry.       According to  and  (2002), training is being used to facilitate education.  In addition, training is also seen as a tool to retain employees, improve corporate culture and design incentive programs for employees ( & , 2002). Trainings are also being conducted so that the company will be able to create a pool of employees that can readily and adequately replace those who have left the company. Due to fast technological developments, employees must be continuously and/or regularly trained to be able to adapt to the developments that will affect the company. Training also motivates a team by allowing them to become more efficient.  If a company is able to train and develop highly-competent employees then they will be able to fill positions needed for expansion (, 2003 ). Since training can develop efficient employees and create rooms for expansion, this means that training can also result to lower employee turnover rates. According to a survey conducted by  and  (as cited in , 2000), high turnover rates resulted to 38 percent decrease in earnings and stock prices in 4 industries. This means that many companies are losing precious capital in attempting to replace the employees that left the company. So if training can reduce turnover rates, it means that companies will also be able to reduce costs of operation. The results of training and development start a chain reaction.  When the company is able to produce effective employees then their profitability will increase.  When this happens, they will also be able to compensate their employees based on their contribution to the company’s growth.  In turn, it will create a feeling of satisfaction that will motivate them to improve further their efficiency and then the cycle will once again begin (, 2005). This means that training motivates employees. Training motivates employees by empowering them. Through training, they acquire skills and knowledge that will help them in improving their performance. According to the intrinsic motivation theory, the feeling of autonomy drives employees to persist in their work. In addition, autonomous employees report that they enjoy their work and they have high interest in their work as well ( 1975).  (1959) added that people are motivated when the feel that they affect their environment. This means that employees will be motivated if the feel and see that they are competent in what they do. Therefore, in order for employees to become competent in their work, they must undergo continuous training to enhance their skills. Consequently, when employees exhibit excellence, employers must see to it that they are being reward. This is to let employees know that their hard Work and work competence are being recognized. As such, it can be said that the implementation of an efficient rewards system is a result of effective employee training. Pay is an integral concern of the organization. In addition,  and  (1992) stated that pay is explicitly associated with business performance. This means that pay or reward systems also act as motivators for employees.       People work because they want career opportunities that would allow them to explore their capabilities as individuals and team players. People want to grow and this drives them to improve themselves in the workplace. However, it is also a fact that people work because they have financial gains, which is one of the main factors why people work. Therefore, if companies have reward systems, involving monetary benefits, employees will have something to look forward to when they are able to do a good job. This means that financial benefits or reward can drive employees to worker harder and be more competent in what they do. However, money does not always answer the needs of employees as stated earlier. Employers must recognize that their employees are human beings who have hopes and dreams that they want to fulfill. This means that there must be a balance between the kinds of reward the companies provide their employees. It is essential that the holistic need of a person for improvements be taken into consideration upon the formulation and implementation of key activities such as training, motivating and rewarding.           Aside, discovering the most qualified employees and matching them to the jobs for which they are best suited is significant for the success of any organization. However, many enterprises are too large to permit close contact between top management and employees. Human resources, training and employee relations managers and specialists provide this connection. In the past, these workers have been associated with performing the administrative function of an organization, such as handling employee benefits questions or recruiting, interviewing, and hiring new staff in accordance with policies and requirements that have been established in conjunction with top management. Today’s human resources workers manage these tasks and, increasingly, consult top executives regarding strategic planning. They have moved from behind-the-scenes staff work to leading the company in suggesting and changing policies. Senior management is recognizing the significance of the human resources department to their financial success. In an effort to enhance morale and productivity and help organizations increase performance and improve business results, they also help their firms effectively use employee skills, provide training and development opportunities to improve those skills and increase employees’ satisfaction with their jobs and working conditions. Although some jobs in the human resources field require only limited contact with people outside the office, dealing with people is an important part of the job.     The responsibilities of human resources generalists can vary widely, depending on their employer’s needs. In a large corporation, the top human resources executive usually develops and manages human resources programs and policies. The director of human resources may supervise several departments, each headed by an experienced manager who most likely specializes in one human resources activity, such as employment, compensation, benefits, training and development, or employee relations. Expertise in designing and administering benefits programs continues to take on importance as employer-provided benefits account for a growing proportion of overall compensation costs, and as benefit plans increase in number and complexity. For example, pension benefits might include savings and thrift, profit-sharing, and stock ownership plans; health benefits might include long-term catastrophic illness insurance and dental insurance. Familiarity with health benefits is a top priority for employee benefits managers and specialists, as more firms struggle to cope with the rising cost of health care for employees and retirees. In addition to health insurance and pension coverage, some firms offer employees life and accidental death and dismemberment insurance, disability insurance and relatively new benefits designed to meet the needs of a changing workforce, such as parental leave, child and elder care, long-term nursing home care insurance, employee assistance and wellness programs, and flexible benefits plans.       Also, counseling may help employees deal with emotional disorders, alcoholism, or marital, family, consumer, legal, and financial problems. Some employers offer career counseling as well. In large firms, certain programs, such as those dealing with security and safety, may be in separate departments headed by other managers. Increasingly, management recognizes that training offers a way of developing skills, enhancing productivity and quality of work and building worker loyalty to the firm, and most importantly, increasing individual and organizational performance to achieve business results. While training is widely accepted as an employee benefit and a method of improving employee morale, enhancing employee skills has become a business imperative. Increasingly, managers and leaders realize that the key to business growth and success is through developing the skills and knowledge of its workforce. Training specialists in some companies set up leadership or executive development programs among employees in lower level positions. These programs are designed to develop leaders to replace those leaving the organization and as part of a succession plan. Trainers also lead programs to assist employees with job transitions as a result of mergers and acquisitions, as well as technological changes. In government-supported training programs, training specialists function as case managers.     For many specialized jobs in the human resources field, previous experience is an asset; for more advanced positions, including those of managers as well as arbitrators and mediators, it is essential. Many employers prefer entry-level workers who have gained some experience through an internship or work-study program while in school. Human resources administration and human resources development require the ability to work with individuals as well as a commitment to organizational goals. This field also demands other skills that people may develop elsewhere using computers, selling, teaching, supervising, and volunteering, among others. The field offers clerical workers opportunities for advancement to professional positions. The growing diversity of the workforce requires that they work with or supervise people with various cultural backgrounds, levels of education, and experience. They must be able to cope with conflicting points of view, function under pressure, and demonstrate discretion, integrity, fair-mindedness, and a persuasive, congenial personality.   U.S. Department of Labor Bureau of Labor Statistics Occupational Outlook Handbook             Furthermore, employee development is closely linked to the growth of a company. This is especially true for small businesses, in which each employee plays a vital role in the success of the company. Employee growth has direct and indirect benefits. More knowledgeable, skilled and capable employees directly impact company’s ability to satisfy customers, resolve problems and crises, and adapt to changing market conditions. Paying for an employee’s continuing professional education, for example, can help your company gain expertise in new technologies and markets, which can save you  money in the long run. The ability to manage people well can have a huge financial impact on a company. Employee turnover rates, cost of talent retention, litigation experience, and employee tenure are just some of the metrics you should look at to try to gauge the effectiveness of your management staff. Most companies offer management training of some sort. But there is always room to enhance the programs so that managers feel better prepared to handle their day-to-day responsibilities in ways that minimize risk to the company while improving relationships in the workplace. With today’s technology, offering a variety of management training has become ever more cost effective. Online training is accessible and affordable. And if a person retains the right design it properly in-house, online training can be customized in the organization and organizational culture. Depending on the topic, live training with a facilitator will give  more bang for the buck as committing to an effective management training program can result in tremendous cost savings.           Credit:ivythesis.typepad.com

HUMAN RESOURCE TRAINING

Training is an attempt to improve employee performance on a currently held job or one related to it. This usually will lead to changes...

How HR training affect in their performance

Introduction   Human resource based training will play critical role into the manpower excellence as only source of ideal performance on the employees, and have the assurance that HR roles and functioning are served interactively due to the presence of HR training process into the work environment. For the employees and the HR team, continuous training will be preparing for the best performance skills and abilities of the management and the overall parties involved in the organization. HR based training then allows an integral part of the human resource policy to be executed in proper quorum. Training helps boost high levels of performance in the human resource areas as training assume a wide set of HR related activities has adhere to facilitate attitude, skills as well as knowledge among employees and training truly improved job performance and has contributed to the achievement of HRM planning and goals to realize.   Body – HR training the best solution and affect positive on employee performance   Training is indispensable and is strategically driven taking ample account to the positive performance of employees that links to skills formation, enhancing of abilities, initiatives put into the work area. Training is best in keeping constant updates and monitoring of knowledge facets wherein logical coherence and reasoning will put a strong outcome application on training and how it is provided, adopted and performed in the human resource base (Lynton and Pareek 2000). Training leads to the effective position and stature that demonstrate why human resource management (HRM) decisions are likely to have an important and unique influence on organizational performance, training matters and kept updated every now and then. HR based training will help advance some research on the link amid HRM and business oriented performance put in people management and human capital systems such as incentives and awards. HR training will lead to the identification of core performance pattern that keeps the overall management intact and worthy of recognition and leveling as there allows high gear on HR performance as training execution will intend to help body of knowledge ideal for both theory and practices in manpower determination (Noe, Hollenbeck, Gerhart and Wright 2000; Lynton and Pareek 2000). Training relates to the extent of HR practices affecting several performances at the employee level since, performance is multi faceted and complicated concept, HR training outcomes will be used as mediating factors between HR practices and employee performance due to training success. Several researches has been driven by the perceived need to reform the public provision of training to create a more highly skilled national workforce upon which enterprises can draw to improve their competitiveness. Little has been known about the demand side (Noe 2002). To be specific, process of training within the enterprise, while often maligned publicly as being low in quantity and quality, have remained relatively unexplored. There report several known determinants of human resource training into certain range of public or private sector enterprises and the setting of unique documentation of some training arrangements that exist within contemporary HR centered businesses. There provide extensive development and training to keep ground on HRM roles and culture as there maybe experiencing of ineffective training programs hampering positive growth on employee performance (Noe 2002).   Conclusion Therefore, it can be not uncommon for the HR managers to be skeptical of the value of training. High performance organizations develop an extensive array of employee training and management development programs, configured in a strategic plan, to strengthen the competencies of its human resources. Moreover, HR authorities measure certain results and make adjustments necessary to insure training oriented performance outcomes. However, the challenges and prospects of HR training practices have to be critically known in the performance analysis and environment within which HR training and practices do operate and well conducive in maximizing impact of HR training practices on employee performance.     References   Lynton RP and Pareek U (2000) The human resource development Handbook. London UK, Kogan Page Ltd.   Noe RA, Hollenbeck JR Gerhart B and Wright PM (2000) HRM: Gaining a competitive advantage, 3rd edition Boston, MvGraw Hill   Noe RA (2002) Employee Training and Development, 2nd edition. NY: McGraw Hill   Credit:ivythesis.typepad.com

How HR training affect in their performance

Introduction Human resource based training will play critical role into the manpower excellence as only source of ideal performance o...

Developing Customer Care ability of Employees for Growth and Profitability of Financial Institutions

CUSTOMER CARE OF A FINANCIAL INSTITUTION         Financial Institutions are companies and organizations that cater to financial services given to the customers; these are Banks, Stock Brokerage, Credit Unions, Insurance companies and the like. Since these organizations cater to the public their Employees are well trained to take care of their customers in response to the growing market needs. Each of them implements their own sets of rules and regulation to create a good communication and inter-relation process that would represent their companies. Most of the time it is their employees that handle questions, comments, queries, deposits and withdrawals. It is therefore imperative that these employees know how to handle and show a relevant customer service practice that they are going to demonstrate to their customers.       Employees including Customer Service, Receptionist, Tellers, Front Desk Representative, especially Sales People should know what they are selling, these people should know about their company their products and services they are offering, if not then the customer may not be impressed to accept the company’s product and services. The tendency of the customers would be to look for another service organization that can explain the various information the companies needs to offer.       These employees should be comfortable in dealing with customers they should be presentable and dressed up in a business like trends for the sake of professionalism. A clear and well modulated voice should serve well to the highly demanding customers. A dignified look and a welcoming gesture can highly add up to their confidence to promote whatever the company is offering plus a good product and service speaks for itself. Customer need not to be swayed or fool around just to get their attention. Employees who know how to deliver the benefits of their products and follow up accounts diligently is better than to attract the customers through insistent, senseless and unreliable information just to add sales to on your part.       In a Financial Service industry like stock brokerage the role of a salesman for company profitability is highly a prerequisite to their financial growth, that is why most Salesman can carry on a great Customer Service and information on their own. Their customers are highly informed about their shares and they are even proud when they receive their dividends consistently and on time. That is definitely what the customers look forward to in a company; fast and reliable services.       In a Bank, Insurance Agency and Credit Union where the customers are the one who visit the branch office should maintain a balanced and available customer service representative that can cater immediately to the customer needs and demand. Basically the customer account and transaction history should be easily traced through the use of record system or computer generated transaction for fast and immediate services.       The customers who are satisfied with their products and services will always come back. They will become regular customers, therefore it is important that an employee can satisfy the customer for the first time they visit their offices. These customers will gladly refer other customers to your company if they have gained such satisfaction. On the other hand customers who are disappointed with the service of such employees can affect the organization as a whole for they will be the one to destroy your reputation to their friends and relative who would want to get the service of such company. So it is important that the first customers should be handled carefully by the employees.       Critically speaking upon hiring of employees with this kind of business, company should focus on their moral characters since the financial and monetary risk of fraud coming from dishonest employees are high, employees can be tempted to take advantage on their position to commit unnecessary and unhealthy transaction that can question the integrity that the company has established to their customers.          For a company like Banks, Credit Unions, and Stock brokerages etc. should definitely develop a Sales Training Quality Assurance (STQA) program to their front end employees and personally give them all the necessary tools to uplift their personality, educate them to all the paces of business before allowing them to serve. In other highly customer oriented banks like HSBC, Premiere Bank and others; continuous training is a must. Employees should also be highly trained to acquire and update the current trends in business issues affecting the financial situation of the country that they need to serve. Therefore an employee to be able to contribute to the growth and profitability of the company; they themselves should be the first one to grow.     Credit:ivythesis.typepad.com

Developing Customer Care ability of Employees for Growth and Profitability of Financial Institutions

CUSTOMER CARE OF A FINANCIAL INSTITUTION Financial Institutions are companies and organizations that cater to financial services g...