Problem Theme


            The utilization of information technology in other work sectors and its benefits had long been discussed in literature as well as recognized by various companies. However, the application of technology is not as widespread in the social welfare sector as compared to business industries. This then raises the concern whether IT application has the capacity to improve the operations of groups delivering social services, or whether this will only lead to complications. Naturally, workers and organization under the social welfare sector would want to improve the services that they provide as well as reduce cost of operation. It is then essential to find out whether this strategy will work in this sector and how this will be applied to achieve successful outcomes.



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