EMOTIONAL INTELLIGENCE

EMOTIONAL INTELLIGENCE

 

 

SPECIFIC PURPOSE

 

            To inform the audience about the definition of emotional intelligence and how it is used to manage workplace relations, avoid human conflicts and achieve harmony with others.

 

INTRODUCTION

 

I. Imagine the following situations:

 

·         You are in the midst of an urgent, difficult task from your boss and you are tired and irritated that you want to scream.

·         Your officemate is asking for your output on a team project.

·         Your closest colleague whom you promised to coach on a particular task which he finds challenging and urgent but you are very knowledgeable on is being nagged by his supervisor and is already depressed.

II. The situations show annoyance, tiredness, sense of urgency and compassion – forms of human emotions that both have positive and negative outcomes when unmanaged.

III. A person can deal with the above situations if he knows how to recognize and analyze the outcomes of his emotions through his emotional intelligence.
IV. Emotional intelligence is defined as a form of social intelligence that entails an individual’s capacity to monitor his or her emotions and those of other people, to assess and analyze these emotions, and to utilize the information gained from the analysis to guide thinking, ideas and actions ( & , 2004).

 

MAIN POINT ONE: Recent researches posited that emotional intelligence is closely associated with avoiding conflict and successfully intersecting personal interests with community goals (, 2006).

Supporting Point A:  (2000) claimed that the fundamental philosophy of emotional intelligence which is recognizing and managing emotions to guide actions and relationships with others eliminates the presence of conflict. Without conflict, unity and harmony are possible.

Supporting Point B: The third key area of the Six Seconds’ EQ Model states that emotionally intelligent people make choices that would help them connect with other people (, 2000).

MAIN POINT TWO: Emotional intelligence is typically associated with workplace relations and organizational development (, 2006).

Supporting Point A: It is considered as a highly significant skill among people that defines leadership styles and employee behaviors, and makes unity and harmony possible in the workplace ( & , 2004).

Supporting Point B: Emotional intelligence among corporate leaders manifest when they do not take things personally; employ some form of personal and collective stress management strategies so as to ease the burden of work; find time to talk to employees regarding job performance, difficulties faced in the job and employee needs; and show empathy to others (, 2003).

Supporting Point C: One emotional factor that can influence success in the workplace is cooperativeness or the capacity of a person to balance personal needs and goals with the needs and goals of colleagues, management and the entire organization (, 2002).

 

MAIN POINT THREE: Emotional intelligence assists someone to find his place in the complex world of humanity (, 2000).

Supporting Point A: Emotional intelligence on the personal level includes the ability of an individual to motivate himself and focus on a goal instead of pursuing immediate gratification of human drives (, 2004).

Supporting Point B: Emotionally intelligent individuals can relate well with others since they are capable of understanding the emotions of their peers. Thus, emotional intelligence helps a person to avoid depression and feelings of rejection (, 2004).

CONCLUSION

 

I. Recall the situations wherein you are irritated by a task given by your boss and you want to scream, while at this circumstance an officemate demands for your output on a team project, and a friend in the office is depressed because you have no time to help him with a task that you are very knowledgeable on.

 

Main/Support Points One: Emotionally intelligent people are able to study themselves and their capacity to handle what is required of them. They are aware that their responsibilities will benefit the company and thus, should be accomplished. They can focus in order to finish the task early and possibly have time to help a friend or colleague who is in need.

Main/Support Points Two: The situations are all stressful but the person has to keep in mind that stress can be managed. He can take a break so as to replenish his energy and be able to regain focus. He should not let his emotions overcome him and end up disappointing his colleagues and his boss.

Main/Support Points Three: People who can effectively recognize, analyze and manage emotions would not only be able to deal with workplace interaction, but also other forms of social relationships.

 

 

REFERENCES

 

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