This year
Where this year?
Vision and Strategy
1.1 Statement on the organizations vision and strategy regarding its contribution to sustainable development
Full
Welcome
1.2 Statement from the CEO (or equivalent senior manager) describing key elements of the report (impacts, risks and opportunities)
Full
Welcome
2.1 Name of reporting organization
Full
Who we are
2.2 Primary brands, products and/or services – Should also indicate the nature of its role in providing these products and services, and the degree to which the organization relies on outsourcing
Full
Who we are
2.3 Operational structure of the organization including description of major divisions, operating companies, subsidiaries and joint ventures
Full
Who we are
2.4 Location of organisation’s headquarters
Full
Who we are
2.5 Number of countries where the organization operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report.
Full
Who we are
2.6 Nature of ownership; legal form
Full
Who we are
2.7 Markets served (including geographic breakdown, sectors served, and types of customers/ beneficiaries).
Partial
Who we are
2.8 Scale of the reporting organization:
-Number of employees
-Net sales
-Total capitalization broken down in terms of debt and equity
-Quantity of products or services provided.
Partial
Who we are
2.9 Significant changes during the reporting period regarding size, structure, or ownership including:
-The location of, or changes in operations, including facility openings, closings, and expansions; and
-Changes in the share capital structure and other capital formation, maintenance, and alteration operations.
Full
Welcome, Who we are, Governance
2.10 Awards received in the reporting period
Full
What does human rights mean to our suppliers, REACH and Animal Testing
Report Profile
3.1 Reporting period
Full
About this report
3.2 Date of most recent previous report
Full
About this report
3.3 Reporting cycle (annual, biennial, etc.)
No
3.4 Contact point for questions regarding the report or its contents.
Full
Contact us
Report scope and boundary
3.5 Process for defining report content, including:
-Determining materiality;
-Prioritizing topics within the report; and
-Identifying stakeholders the organization expects to use the report.
Full
About this report
3.6 Boundary of the report (e.g., countries, divisions, subsidiaries, leased facilities, joint ventures, suppliers).
Full
About this report
3.7 State any specific limitations on the scope or boundary of the reports.
Full
About this report.
Notes to specific data
3.8 Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other
entities that can significantly affect comparability from period to period and/or between organizations.
Full
About this report. Notes to specific data
3.9 Data measurement techniques and the bases of calculations, including assumptions and techniques
underlying estimations applied to the compilation of the Indicators and other information in the report.
Partial
About this report
3.10 Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement (e.g., mergers/ acquisitions, change of base years/periods, nature
of business, measurement methods).
Partial
About this report. Notes to specific data
3.11 Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report.
Partial
About this report. Notes to specific data
3.12 Table identifying the location of the Standard Disclosures in the report.
Identify the page numbers or web links where the following can be found:
• Strategy and Analysis
• Organizational Profile
• Report Parameters
• Governance, Commitments, and Engagement
• Disclosure of Management Approach, per category
• Core Performance Indicators
• Any GRI Additional Indicators that were included; and
• Any GRI Sector Supplement Indicators
Not covered
Assurance
3.13 Policy and current practice with regard to seeking external assurance for the report. If not included in the assurance report accompanying the sustainability report, explain the scope and basis of any external assurance provided. Also explain the relationship between the reporting organization
and the assurance provider(s).
Full
Combined assurance provided by a stakeholder panel and URS, About this report
Governance
4.1 Governance structure of the organization
Full
Governance
4.2 Indicate whether the Chair of the highest governance body is also an executive officer
Full
Governance
4.3 For organizations that have a unitary board structure, state the number of members of the highest governance body that are independent and/or non-executive members.
Partial
Governance
4.4 Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body
No
4.5 Linkage between compensation for members of the highest governance body, senior managers, and executives and the organization’s performance (including social and environmental performance).
Partial
Governance
4.6 Processes in place for the highest governance body to ensure conflicts of interest are avoided.
No
4.7 Process for determining the qualifications and expertise of the members of the highest governance body for guiding the organization’s strategy on economic, environmental, and social topics.
No
4.8 Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental, and social performance and the status of their implementation. Explain the degree to which these:
• Are applied across the organization in different
regions and department/units; and
• Relate to internationally agreed standards.
Full
Governance
4.9 Procedures of the highest governance body for overseeing the organization’s identification and
management of economic, environmental, and social performance, including relevant risks and
opportunities, and adherence or compliance with internationally agreed standards, codes of
conduct, and principles.
Full
Governance
4.10 Processes for evaluating the highest governance body’s own performance, particularly with respect to economic, environmental, and social performance.
No
Commitments to external initiatives
4.11 Explanation of whether and how the precautionary approach or principle is addressed by the organization. Article 15 of the Rio Principles introduced the precautionary approach. A response to 4.11 could address the organization’s approach to risk management in operational planning or the development and introduction of new products.
Full
Chemicals
4.12 Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organization subscribes or endorses.
Full
Described in each article
4.13 Memberships in associations (such as industry associations) and/or national/ international advocacy organizations in which the organization:
• Has positions in governance bodies;
• Participates in projects or committees;
• Provides substantive funding beyond routine
membership dues; or
• Views membership as strategic.
Full
Described in each article
Stakeholder engagement
4.14 List of stakeholder groups engaged by the organization.
Full
Our stakeholders’
4.15 Basis for identification and selection of stakeholders with whom to engage
Full
About this Report
Our Stakeholders
4.16 Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group.
Full
About this Report,
Our Stakeholders
4.17 Key topics and concerns that have been raised through stakeholder engagement, and how the
organization has responded to those key topics and concerns, including through its reporting.
Full
Described in each article and in Our stakeholders
Provide a concise disclosure on the Management
Approach items outlined below with reference to the
following Economic Aspects:
• Economic Performance;
• Market Presence; and
• Indirect Economic Impacts.
Partial
Who we are, Governance
Goals and performance
Partial
Who we are, Governance
Policy
Partial
Who we are, Governance
Additional contextual information
Partial
Who we are, Governance
Economic Performance Indicators
Aspect: economic performance
EC1 Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments.
Partial
Who we are; Community Involvement
EC2 Financial implications and other risks and opportunities for the organization’s activities due to climate change.
No
EC3 Coverage of the organization’s defined benefit plan obligations.
No
EC4 Significant financial assistance received from government.
No
No significant assistance received in the reporting year
Aspect: market presence
EC5 Range of ratios of standard entry level wage compared to local minimum wage at significant locations of operation.
Partial
Our employees
EC6 Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation.
No
EC7 Procedures for local hiring and proportion of senior management hired from the local community at locations of significant operation.
No
Aspect: indirect economic impacts core
EC8 Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in kind, or pro bono engagement.
Full
Community Trade section, Spray to Change and SVITH
EC9 Understanding and describing significant indirect economic impacts, including the extent of impacts.
Partial
Community Trade Principles and Challenges
Disclosure on Management Approach
Provide a concise disclosure on the Management Approach items outlined below with reference to the following Environmental Aspects:
• Materials;
• Energy;
• Water;
• Biodiversity;
• Emissions, Effluents, and Waste;
• Products and Services;
• Compliance;
• Transport; and
• Overall
Partial
Protect our Planet Section
Goals and performance
Full
Protect our Planet Section
Policy
Full
Protect our Planet Section
Organizational responsibility
Full
Governance
Training and awareness
Partial
Values strategy
Monitoring and follow up
Full
Protect our Planet Section
Additional contextual information
Full
Protect our Planet Section
Environmental Performance Indicators
Aspect: materials
EN1 Materials used by weight or volume.
No
EN2 Percentage of materials used that are recycled input materials.
Partial
Packaging
Aspect: energy
EN3 Direct energy consumption by primary energy source.
Partial
Climate Change
EN4 Indirect energy consumption by primary source.
No
EN5 Energy saved due to conservation and efficiency improvements.
Partial
Climate Change
EN6 Initiatives to provide energy-efficient
or renewable energy based products
and services, and reductions in energy
requirements as a result of these initiatives.
No
EN7 Initiatives to reduce indirect energy
consumption and reductions achieved.
No
Aspect: water
EN8 Total water withdrawal by source.
Not deemed material or relevant
Not deemed relevant or material
EN9 Water sources significantly affected by withdrawal of water.
Not deemed material or relevant
Not deemed relevant or material
EN10 Percentage and total volume of water recycled and reused.
Not deemed material or relevant
Not deemed relevant or material
Aspect: biodiversity
EN11 Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside
protected areas.
Not deemed material or relevant
Not deemed relevant or material
EN12 Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas.
Partial
‘Sustainable Ingredients – a campaign for forests, wildlife and decency’ article
EN13 Habitats protected or restored.
Partial
‘Sustainable Ingredients – a campaign for forests, wildlife and decency’ article
EN14 Strategies, current actions, and future plans for managing impacts on biodiversity.
Partial
‘Sustainable Ingredients – a campaign for forests, wildlife and decency’ article
EN15 Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction
risk.
Not deemed material or relevant
Not deemed relevant or material
Aspect: emissions, effluents, and waste
EN16 Total direct and indirect greenhouse gas emissions by weight
Partial
Climate change article and data section
EN17 Other relevant indirect greenhouse gas emissions by weight.
No
EN18 Initiatives to reduce greenhouse gas emissions and reductions achieved.
Partial
Climate change article and data section
EN19 Emissions of ozone-depleting substances by weight.
Not deemed material or relevant
No use of ozone depleting substances
EN20 NO, SO, and other significant air emissions by type and weight.
No
EN21 Total water discharge by quality and destination.
Not deemed material or relevant
Not deemed relevant or material as BSI does not manufacture products
EN22 Total weight of waste by type and disposal method.
No
EN23 Total number and volume of significant spills.
Not deemed material or relevant
Not deemed relevant
EN24 Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally.
Not deemed material or relevant
Not deemed relevant
EN25 Identity, size, protected status, and
biodiversity value of water bodies and related habitats significantly affected by the reporting organization’s discharges of water and runoff
Not deemed material or relevant
Not deemed relevant
Aspect: products and services
EN26 Initiatives to mitigate environmental impacts of products and services, and extent of impact
mitigation.
Full
‘Sustainable Ingredients – a campaign for forests, wildlife and decency’, Packaging
EN27 Percentage of products sold and their packaging materials that are reclaimed by category.
No
Aspect: compliance
EN28 Monetary value of significant fines and total number of non-monetary sanctions for noncompliance with environmental laws and regulations.
Not deemed material or relevant
There were no incidents or fines recorded for the reporting year
Aspect: transport
EN29 Significant environmental impacts of transporting products and other goods
and materials used for the organization’s
operations, and transporting members of the workforce.
Partial
Climate Change
Aspect: overall
EN30 Total environmental protection expenditures and investments by type.
No
Labor Practices and Decent Work
Disclosure on Management Approach
Provide a concise disclosure on the following Management Approach items with reference to the Labor Aspects listed below. The ILO Tripartite Declaration Concerning Multinational Enterprises and Social Policy (in particular the eight core conventions of the ILO) and the Organization for Economic Co-operation and Development Guidelines for Multinational Enterprises, should be the primary reference points.
• Employment;
• Labor/Management Relations;
• Occupational Health and Safety;
• Training and Education; and
• Diversity and Equal Opportunity.
Partial
Ethical Trade, Our Employees
Goals and performance
Partial
Ethical Trade, Our Employees
Policy
Partial
Ethical Trade, Our Employees
Organizational responsibility
Partial
Ethical Trade, Our Employees
Training and awareness
Partial
Ethical Trade, Our Employees
Monitoring and follow up
Partial
Ethical Trade, Our Employees
Additional contextual information
Partial
Ethical Trade, Our Employees
Labor Practices and Decent Work
Performance Indicators
Aspect: employment
LA1 Total workforce by employment type, employment contract, and region.
Partial
Who we are
LA2 Total number and rate of employee turnover by age group, gender, and region.
Partial
Our employees
LA3 Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations.
No
Aspect: labor/management relations
LA4 Percentage of employees covered by collective bargaining agreements.
No
LA5 Minimum notice period(s) regarding operational changes, including whether it is specified in collective agreements.
No
Aspect: occupational health and safety
LA6 Percentage of total workforce represented in formal joint management–worker health and safety committees that help monitor and advise on occupational health and safety programs
No
LA7 Rates of injury, occupational diseases, lost days, and absenteeism, and number of work elated fatalities by region.
No
LA8 Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases.
No
LA9 Health and safety topics covered in formal agreements with trade unions.
No
Aspect: training and education
LA10 Average hours of training per year per employee by employee category.
No
LA11 Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings.
Partial
Our employees
LA12 Percentage of employees receiving regular performance and career development reviews.
Partial
Our employees
Aspect: diversity and equal opportunity
LA13 Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity.
Partial
LA14 Ratio of basic salary of men to women by employee category.
No
Human Rights
Disclosure on Management Approach
Provide a concise disclosure on the following Management Approach items with reference to the Human Rights Aspects listed below. The ILO Tripartite Declaration Concerning Multinational Enterprises and Social Policy (in particular the eight core conventions of the ILO which consist of Conventions 100, 111, 87, 98, 138, 182, 20 and 1059), and the Organization for Economic Cooperation and Development Guidelines for Multinational Enterprises should be the primary reference points.
• Investment and Procurement Practices;
• Non-discrimination;
• Freedom of Association and Collective Bargaining;
• Abolition of Child Labor;
• Prevention of Forced and Compulsory Labor;
• Complaints and Grievance Practices;
• Security Practices; and
• Indigenous Rights.
Partial
Ethical Trade and Our employees
Goals and performance
Partial
Ethical Trade, Our employees
Policy
Partial
Ethical Trade, Our employees
Organizational responsibility
Partial
Ethical Trade, Our employees
Training and awareness
Partial
Ethical Trade, Our employees
Monitoring and follow up
Partial
Ethical Trade, Our employees
Additional contextual information
Partial
Ethical Trade, Our employees
Human Rights Performance Indicators
Aspect: investment and procurement practices
HR1 Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening.
No
HR2 Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken.
Full
Ethical Trade
HR3 Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained.
Partial
Ethical Trade
Aspect: non discrimination
HR4 Total number of incidents of discrimination and actions taken.
Partial
Ethical trade data on non-compliances
Aspect: freedom of association and collective
bargaining
HR5 Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support these rights
Partial
Ethical trade data
Aspect: child labor
HR6 Operations identified as having significant risk for incidents of child labor, and measures taken to contribute to the elimination of child labor.
Partial
Ethical Trade article and Data
Aspect: forced and compulsory labor
HR7 Operations identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of forced or compulsory labor.
Partial
Ethical Trade article and Data
Aspect: security practices
HR8 Percentage of security personnel trained in the organisation’s policies or procedures concerning aspects of human rights that are relevant to operations.
Not deemed material or relevant
Aspect: indigenous rights
HR9 Total number of incidents of violations involving rights of indigenous people and actions taken.
No
Society
Disclosure on Management Approach
Provide a concise disclosure on the following Management Approach items with reference to the Society Aspects:
• Community;
• Corruption;
• Public Policy;
• Anti-Competitive Behavior; and
• Compliance
Partial
Community Trade, Stop Violence in the Home, Spray to Change
Goals and performance
Partial
Community Trade, Stop Violence in the Home, Spray to Change
Policy
Partial
Community Trade, Stop Violence in the Home, Spray to Change
Organizational responsibility
Partial
Community Trade, Stop Violence in the Home, Spray to Change
Training and awareness
Partial
Community Trade, Stop Violence in the Home, Spray to Change
Monitoring and follow-up
Partial
Community Trade, Stop Violence in the Home, Spray to Change
Additional contextual information
Partial
Community Trade, Stop Violence in the Home, Spray to Change
Society Performance Indicators
Aspect: Community
SO1 Nature, scope, and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating, and exiting.
Partial
Community Trade section
Aspect: corruption
SO2 Percentage and total number of business units analyzed for risks related to corruption.
No
SO3 Percentage of employees trained in
organisation’s anti-corruption policies and procedures.
No
SO4 Actions taken in response to incidents of corruption.
No
Aspect: public policy
SO5 Public policy positions and participation in public policy development and lobbying.
No
SO6 Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country.
No
Aspect: anti -competitive behavior
SO7 Total number of legal actions for anticompetitive behavior, anti-trust, and monopoly practices and their outcomes.
No
Aspect: compliance
SO8 Monetary value of significant fines and total number of non-monetary sanctions for noncompliance with laws and regulations.
No
Product Responsibility
Disclosure on Management Approach
Provide a concise disclosure on the following Management Approach items with reference to the Product Responsibility Aspects:
• Customer Health and Safety;
• Product and Service Labeling;
• Marketing Communications;
• Customer Privacy; and
• Compliance.
Partial
Chemicals, Our Stakeholders, Wise Woman
Goals and performance
Partial
Chemicals, Our Stakeholders, Wise Woman articles
Policy
Partial
Chemicals, Our Stakeholders, Wise Woman articles
Organizational responsibility
Partial
Chemicals, Our Stakeholders, Wise Woman articles
Training and awareness
Partial
Chemicals, Our Stakeholders, Wise Woman articles
Monitoring and follow up
Partial
Chemicals, Our Stakeholders, Wise Woman articles
Additional contextual information
Partial
Chemicals, Our Stakeholders, Wise Woman articles
Product Responsibility Performance Indicators
Aspect: customer health and safety
PR1 Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures.
Partial
Chemicals
PR2 Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes.
Not deemed material or relevant
No non compliances were recorded last year
Aspect: product and service labeling
PR3 Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements
Full
Sustainable Ingredients and Chemicals
PR4 Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes.
Not deemed material or relevant
No non compliances recorded
PR5 Practices related to customer satisfaction, including results of surveys measuring customer satisfaction.
Partial
Our Stakeholders
Aspect: marketing communications
PR6 Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship.
Partial
Wise Woman
PR7 Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes.
Not deemed material or relevant
No breaches were recorded last year
Aspect: customer privacy
PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data.
Not deemed material or relevant
No breaches were recorded last year
Aspect: compliance
PR9 Monetary value of significant fines for noncompliance with laws and regulations concerning the provision and use of products and services.
Not deemed material or relevant
No non-compliances were recorded last year
Sources: Values Report (2007). The Body Shop. Online available at http://valuesreport.thebodyshop.net/index.asp?pg=112. Retrieve March 16, 2009./
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