This year


Where this year?


Vision and Strategy


 


 


1.1 Statement on the organizations vision and strategy regarding its contribution to sustainable development


Full


Welcome


1.2 Statement from the CEO (or equivalent senior manager) describing key elements of the report (impacts, risks and opportunities)


Full


Welcome


 


2.1 Name of reporting organization


Full


Who we are


2.2 Primary brands, products and/or services – Should also indicate the nature of its role in providing these products and services, and the degree to which the organization relies on outsourcing


Full


Who we are


2.3 Operational structure of the organization including description of major divisions, operating companies, subsidiaries and joint ventures


Full


Who we are


2.4 Location of organisation’s headquarters


Full


Who we are


2.5 Number of countries where the organization operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report.


Full


Who we are


2.6 Nature of ownership; legal form


Full


Who we are


2.7 Markets served (including geographic breakdown, sectors served, and types of customers/ beneficiaries).


Partial


Who we are


2.8 Scale of the reporting organization:
-Number of employees
-Net sales
-Total capitalization broken down in terms of debt and equity
-Quantity of products or services provided.


Partial


Who we are


2.9 Significant changes during the reporting period regarding size, structure, or ownership including:
-The location of, or changes in operations, including facility openings, closings, and expansions; and
-Changes in the share capital structure and other capital formation, maintenance, and alteration operations.


Full


Welcome, Who we are, Governance


2.10 Awards received in the reporting period


Full


What does human rights mean to our suppliers, REACH and Animal Testing


 


Report Profile


 


 


3.1 Reporting period


Full


About this report


3.2 Date of most recent previous report


Full


About this report


3.3 Reporting cycle (annual, biennial, etc.)


No


 


3.4 Contact point for questions regarding the report or its contents.


Full


Contact us


Report scope and boundary


 


 


3.5 Process for defining report content, including:
-Determining materiality;
-Prioritizing topics within the report; and
-Identifying stakeholders the organization expects to use the report.


Full


About this report


3.6 Boundary of the report (e.g., countries, divisions, subsidiaries, leased facilities, joint ventures, suppliers).


Full


About this report


3.7 State any specific limitations on the scope or boundary of the reports.


Full


About this report.
Notes to specific data


3.8 Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other
entities that can significantly affect comparability from period to period and/or between organizations.


Full


About this report. Notes to specific data


3.9 Data measurement techniques and the bases of calculations, including assumptions and techniques
underlying estimations applied to the compilation of the Indicators and other information in the report.


Partial


About this report


3.10 Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement (e.g., mergers/ acquisitions, change of base years/periods, nature
of business, measurement methods).


Partial


About this report. Notes to specific data


3.11 Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report.


Partial


About this report. Notes to specific data


3.12 Table identifying the location of the Standard Disclosures in the report.
Identify the page numbers or web links where the following can be found:
• Strategy and Analysis
• Organizational Profile
• Report Parameters
• Governance, Commitments, and Engagement
• Disclosure of Management Approach, per category
• Core Performance Indicators
• Any GRI Additional Indicators that were included; and
• Any GRI Sector Supplement Indicators


Not covered


 


Assurance


 


 


3.13 Policy and current practice with regard to seeking external assurance for the report. If not included in the assurance report accompanying the sustainability report, explain the scope and basis of any external assurance provided. Also explain the relationship between the reporting organization
and the assurance provider(s).


Full


Combined assurance provided by a stakeholder panel and URS, About this report


 


Governance


 


 


4.1 Governance structure of the organization


Full


Governance


4.2 Indicate whether the Chair of the highest governance body is also an executive officer


Full


Governance


4.3 For organizations that have a unitary board structure, state the number of members of the highest governance body that are independent and/or non-executive members.


Partial


Governance


4.4 Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body


No


 


4.5 Linkage between compensation for members of the highest governance body, senior managers, and executives and the organization’s performance (including social and environmental performance).


Partial


Governance


4.6 Processes in place for the highest governance body to ensure conflicts of interest are avoided.


No


 


4.7 Process for determining the qualifications and expertise of the members of the highest governance body for guiding the organization’s strategy on economic, environmental, and social topics.


No


 


4.8 Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental, and social performance and the status of their implementation. Explain the degree to which these:
• Are applied across the organization in different
regions and department/units; and
• Relate to internationally agreed standards.


Full


Governance


4.9 Procedures of the highest governance body for overseeing the organization’s identification and
management of economic, environmental, and social performance, including relevant risks and
opportunities, and adherence or compliance with internationally agreed standards, codes of
conduct, and principles.


Full


Governance


4.10 Processes for evaluating the highest governance body’s own performance, particularly with respect to economic, environmental, and social performance.


No


 


Commitments to external initiatives


 


 


4.11 Explanation of whether and how the precautionary approach or principle is addressed by the organization. Article 15 of the Rio Principles introduced the precautionary approach. A response to 4.11 could address the organization’s approach to risk management in operational planning or the development and introduction of new products.


Full


Chemicals


4.12 Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organization subscribes or endorses.


Full


Described in each article


4.13 Memberships in associations (such as industry associations) and/or national/ international advocacy organizations in which the organization:
• Has positions in governance bodies;
• Participates in projects or committees;
• Provides substantive funding beyond routine
membership dues; or
• Views membership as strategic.


Full


Described in each article


Stakeholder engagement


 


 


4.14 List of stakeholder groups engaged by the organization.


Full


Our stakeholders’


4.15 Basis for identification and selection of stakeholders with whom to engage


Full


About this Report
Our Stakeholders


4.16 Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group.


Full


About this Report,
Our Stakeholders


4.17 Key topics and concerns that have been raised through stakeholder engagement, and how the
organization has responded to those key topics and concerns, including through its reporting.


Full


Described in each article and in Our stakeholders


 


Provide a concise disclosure on the Management
Approach items outlined below with reference to the
following Economic Aspects:
• Economic Performance;
• Market Presence; and
• Indirect Economic Impacts.


Partial


Who we are, Governance


Goals and performance


Partial


Who we are, Governance


Policy


Partial


Who we are, Governance


Additional contextual information


Partial


Who we are, Governance


Economic Performance Indicators


 


 


Aspect: economic performance


 


 


EC1 Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments.


Partial


Who we are; Community Involvement


EC2 Financial implications and other risks and opportunities for the organization’s activities due to climate change.


No


 


EC3 Coverage of the organization’s defined benefit plan obligations.


No


 


EC4 Significant financial assistance received from government.


No


No significant assistance received in the reporting year


Aspect: market presence


 


 


EC5 Range of ratios of standard entry level wage compared to local minimum wage at significant locations of operation.


Partial


Our employees


EC6 Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation.


No


 


EC7 Procedures for local hiring and proportion of senior management hired from the local community at locations of significant operation.


No


 


Aspect: indirect economic impacts core


 


 


EC8 Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in kind, or pro bono engagement.


Full


Community Trade section, Spray to Change and SVITH


EC9 Understanding and describing significant indirect economic impacts, including the extent of impacts.


Partial


Community Trade Principles and Challenges


 


Disclosure on Management Approach
Provide a concise disclosure on the Management Approach items outlined below with reference to the following Environmental Aspects:
• Materials;
• Energy;
• Water;
• Biodiversity;
• Emissions, Effluents, and Waste;
• Products and Services;
• Compliance;
• Transport; and
• Overall


Partial


Protect our Planet Section


Goals and performance


Full


Protect our Planet Section


Policy


Full


Protect our Planet Section


Organizational responsibility


Full


Governance


Training and awareness


Partial


Values strategy


Monitoring and follow up


Full


Protect our Planet Section


Additional contextual information


Full


Protect our Planet Section


Environmental Performance Indicators


 


 


Aspect: materials


 


 


EN1 Materials used by weight or volume.


No


 


EN2 Percentage of materials used that are recycled input materials.


Partial


Packaging


Aspect: energy


 


 


EN3 Direct energy consumption by primary energy source.


Partial


Climate Change


EN4 Indirect energy consumption by primary source.


No


 


EN5 Energy saved due to conservation and efficiency improvements.


Partial


Climate Change


EN6 Initiatives to provide energy-efficient
or renewable energy based products
and services, and reductions in energy
requirements as a result of these initiatives.


No


 


EN7 Initiatives to reduce indirect energy
consumption and reductions achieved.


No


 


Aspect: water


 


 


EN8 Total water withdrawal by source.


Not deemed material or relevant


Not deemed relevant or material


EN9 Water sources significantly affected by withdrawal of water.


Not deemed material or relevant


Not deemed relevant or material


EN10 Percentage and total volume of water recycled and reused.


Not deemed material or relevant


Not deemed relevant or material


Aspect: biodiversity


 


 


EN11 Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside
protected areas.


Not deemed material or relevant


Not deemed relevant or material


EN12 Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas.


Partial


‘Sustainable Ingredients – a campaign for forests, wildlife and decency’ article


EN13 Habitats protected or restored.


Partial


‘Sustainable Ingredients – a campaign for forests, wildlife and decency’ article


EN14 Strategies, current actions, and future plans for managing impacts on biodiversity.


Partial


‘Sustainable Ingredients – a campaign for forests, wildlife and decency’ article


EN15 Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction
risk.


Not deemed material or relevant


Not deemed relevant or material


Aspect: emissions, effluents, and waste


 


 


EN16 Total direct and indirect greenhouse gas emissions by weight


Partial


Climate change article and data section


EN17 Other relevant indirect greenhouse gas emissions by weight.


No


 


EN18 Initiatives to reduce greenhouse gas emissions and reductions achieved.


Partial


Climate change article and data section


EN19 Emissions of ozone-depleting substances by weight.


Not deemed material or relevant


No use of ozone depleting substances


EN20 NO, SO, and other significant air emissions by type and weight.


No


 


EN21 Total water discharge by quality and destination.


Not deemed material or relevant


Not deemed relevant or material as BSI does not manufacture products


EN22 Total weight of waste by type and disposal method.


No


 


EN23 Total number and volume of significant spills.


Not deemed material or relevant


Not deemed relevant


EN24 Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally.


Not deemed material or relevant


Not deemed relevant


EN25 Identity, size, protected status, and
biodiversity value of water bodies and related habitats significantly affected by the reporting organization’s discharges of water and runoff


Not deemed material or relevant


Not deemed relevant


Aspect: products and services


 


 


EN26 Initiatives to mitigate environmental impacts of products and services, and extent of impact
mitigation.


Full


‘Sustainable Ingredients – a campaign for forests, wildlife and decency’, Packaging


EN27 Percentage of products sold and their packaging materials that are reclaimed by category.


No


 


Aspect: compliance


 


 


EN28 Monetary value of significant fines and total number of non-monetary sanctions for noncompliance with environmental laws and regulations.


Not deemed material or relevant


There were no incidents or fines recorded for the reporting year


Aspect: transport


 


 


EN29 Significant environmental impacts of transporting products and other goods
and materials used for the organization’s
operations, and transporting members of the workforce.


Partial


Climate Change


Aspect: overall


 


 


EN30 Total environmental protection expenditures and investments by type.


No


 


 


Labor Practices and Decent Work


 


 


Disclosure on Management Approach
Provide a concise disclosure on the following Management Approach items with reference to the Labor Aspects listed below. The ILO Tripartite Declaration Concerning Multinational Enterprises and Social Policy (in particular the eight core conventions of the ILO) and the Organization for Economic Co-operation and Development Guidelines for Multinational Enterprises, should be the primary reference points.
• Employment;
• Labor/Management Relations;
• Occupational Health and Safety;
• Training and Education; and
• Diversity and Equal Opportunity.


Partial


Ethical Trade, Our Employees


Goals and performance


Partial


Ethical Trade, Our Employees


Policy


Partial


Ethical Trade, Our Employees


Organizational responsibility


Partial


Ethical Trade, Our Employees


Training and awareness


Partial


Ethical Trade, Our Employees


Monitoring and follow up


Partial


Ethical Trade, Our Employees


Additional contextual information


Partial


Ethical Trade, Our Employees


Labor Practices and Decent Work
Performance Indicators


 


 


Aspect: employment


 


 


LA1 Total workforce by employment type, employment contract, and region.


Partial


Who we are


LA2 Total number and rate of employee turnover by age group, gender, and region.


Partial


Our employees


LA3 Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations.


No


 


Aspect: labor/management relations


 


 


LA4 Percentage of employees covered by collective bargaining agreements.


No


 


LA5 Minimum notice period(s) regarding operational changes, including whether it is specified in collective agreements.


No


 


Aspect: occupational health and safety


 


 


LA6 Percentage of total workforce represented in formal joint management–worker health and safety committees that help monitor and advise on occupational health and safety programs


No


 


LA7 Rates of injury, occupational diseases, lost days, and absenteeism, and number of work elated fatalities by region.


No


 


LA8 Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases.


No


 


LA9 Health and safety topics covered in formal agreements with trade unions.


No


 


Aspect: training and education


 


 


LA10 Average hours of training per year per employee by employee category.


No


 


LA11 Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings.


Partial


Our employees


LA12 Percentage of employees receiving regular performance and career development reviews.


Partial


Our employees


Aspect: diversity and equal opportunity


 


 


LA13 Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity.


Partial


 


LA14 Ratio of basic salary of men to women by employee category.


No


 


Human Rights


 


 


Disclosure on Management Approach
Provide a concise disclosure on the following Management Approach items with reference to the Human Rights Aspects listed below. The ILO Tripartite Declaration Concerning Multinational Enterprises and Social Policy (in particular the eight core conventions of the ILO which consist of Conventions 100, 111, 87, 98, 138, 182, 20 and 1059), and the Organization for Economic Cooperation and Development Guidelines for Multinational Enterprises should be the primary reference points.
• Investment and Procurement Practices;
• Non-discrimination;
• Freedom of Association and Collective Bargaining;
• Abolition of Child Labor;
• Prevention of Forced and Compulsory Labor;
• Complaints and Grievance Practices;
• Security Practices; and
• Indigenous Rights.


Partial


Ethical Trade and Our employees


Goals and performance


Partial


Ethical Trade, Our employees


Policy


Partial


Ethical Trade, Our employees


Organizational responsibility


Partial


Ethical Trade, Our employees


Training and awareness


Partial


Ethical Trade, Our employees


Monitoring and follow up


Partial


Ethical Trade, Our employees


Additional contextual information


Partial


Ethical Trade, Our employees


Human Rights Performance Indicators


 


 


Aspect: investment and procurement practices


 


 


HR1 Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening.


No


 


HR2 Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken.


Full


Ethical Trade


HR3 Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained.


Partial


Ethical Trade


Aspect: non discrimination


 


 


HR4 Total number of incidents of discrimination and actions taken.


Partial


Ethical trade data on non-compliances


Aspect: freedom of association and collective
bargaining


 


 


HR5 Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support these rights


Partial


Ethical trade data


Aspect: child labor


 


 


HR6 Operations identified as having significant risk for incidents of child labor, and measures taken to contribute to the elimination of child labor.


Partial


Ethical Trade article and Data


Aspect: forced and compulsory labor


 


 


HR7 Operations identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of forced or compulsory labor.


Partial


Ethical Trade article and Data


Aspect: security practices


 


 


HR8 Percentage of security personnel trained in the organisation’s policies or procedures concerning aspects of human rights that are relevant to operations.


Not deemed material or relevant


 


Aspect: indigenous rights


 


 


HR9 Total number of incidents of violations involving rights of indigenous people and actions taken.


No


 


Society


 


 


Disclosure on Management Approach
Provide a concise disclosure on the following Management Approach items with reference to the Society Aspects:
• Community;
• Corruption;
• Public Policy;
• Anti-Competitive Behavior; and
• Compliance


Partial


Community Trade, Stop Violence in the Home, Spray to Change


Goals and performance


Partial


Community Trade, Stop Violence in the Home, Spray to Change


Policy


Partial


Community Trade, Stop Violence in the Home, Spray to Change


Organizational responsibility


Partial


Community Trade, Stop Violence in the Home, Spray to Change


Training and awareness


Partial


Community Trade, Stop Violence in the Home, Spray to Change


Monitoring and follow-up


Partial


Community Trade, Stop Violence in the Home, Spray to Change


Additional contextual information


Partial


Community Trade, Stop Violence in the Home, Spray to Change


Society Performance Indicators


 


 


Aspect: Community


 


 


SO1 Nature, scope, and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating, and exiting.


Partial


Community Trade section


Aspect: corruption


 


 


SO2 Percentage and total number of business units analyzed for risks related to corruption.


No


 


SO3 Percentage of employees trained in
organisation’s anti-corruption policies and procedures.


No


 


SO4 Actions taken in response to incidents of corruption.


No


 


Aspect: public policy


 


 


SO5 Public policy positions and participation in public policy development and lobbying.


No


 


SO6 Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country.


No


 


Aspect: anti -competitive behavior


 


 


SO7 Total number of legal actions for anticompetitive behavior, anti-trust, and monopoly practices and their outcomes.


No


 


Aspect: compliance


 


 


SO8 Monetary value of significant fines and total number of non-monetary sanctions for noncompliance with laws and regulations.


No


 


Product Responsibility


 


 


Disclosure on Management Approach
Provide a concise disclosure on the following Management Approach items with reference to the Product Responsibility Aspects:
• Customer Health and Safety;
• Product and Service Labeling;
• Marketing Communications;
• Customer Privacy; and
• Compliance.


Partial


Chemicals, Our Stakeholders, Wise Woman


Goals and performance


Partial


Chemicals, Our Stakeholders, Wise Woman articles


Policy


Partial


Chemicals, Our Stakeholders, Wise Woman articles


Organizational responsibility


Partial


Chemicals, Our Stakeholders, Wise Woman articles


Training and awareness


Partial


Chemicals, Our Stakeholders, Wise Woman articles


Monitoring and follow up


Partial


Chemicals, Our Stakeholders, Wise Woman articles


Additional contextual information


Partial


Chemicals, Our Stakeholders, Wise Woman articles


Product Responsibility Performance Indicators


 


 


Aspect: customer health and safety


 


 


PR1 Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures.


Partial


Chemicals


PR2 Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes.


Not deemed material or relevant


No non compliances were recorded last year


Aspect: product and service labeling


 


 


PR3 Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements


Full


Sustainable Ingredients and Chemicals


PR4 Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes.


Not deemed material or relevant


No non compliances recorded


PR5 Practices related to customer satisfaction, including results of surveys measuring customer satisfaction.


Partial


Our Stakeholders


Aspect: marketing communications


 


 


PR6 Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship.


Partial


Wise Woman


PR7 Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes.


Not deemed material or relevant


No breaches were recorded last year


Aspect: customer privacy


 


 


PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data.


Not deemed material or relevant


No breaches were recorded last year


Aspect: compliance


 


 


PR9 Monetary value of significant fines for noncompliance with laws and regulations concerning the provision and use of products and services.


Not deemed material or relevant


No non-compliances were recorded last year


 


Sources: Values Report (2007). The Body Shop. Online available at http://valuesreport.thebodyshop.net/index.asp?pg=112. Retrieve March 16, 2009./


 


 


 


 


 


 




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